IT Support Specialist

 

Job Summary

Reporting to the Sr. Information Technology Manager, the IT Support Specialist will be responsible for the day-to-day operation and support of the company’s information technologies, AV equipment and data infrastructure. This person will be the first point of contact for IT and AV related items, including application, hardware and software related issues, for all Company employees, ensuring timely resolution and leveraging of outside resources appropriately. This role requires on-call availability and may require after hours support.

You have already accomplished (required):

  • Associate's or Bachelor’s Degree in Information Technology or related field
  • Solid technical troubleshooting skills, including desktop, application, server and network support
  • Understanding of Office365 and SharePoint Online Administration
 

You may have already accomplished (preferred):

  • 1+ year Desktop / End User Support
  • One or More of the Following IT Certifications: Microsoft 365 Fundamental, Microsoft Technology Associate, CompTIA ITF+, CompTIA A+, Cisco CCT, Cisco CCENT, ITIL Foundations
 

What YOU are good at:

  • Can communicate with all styles to foster ever improving teamwork
  • Is organized for productivity and efficiency, yet flexes to anticipate and meet the needs of others
  • Makes thoughtful, creative, and timely decisions after analyzing situations
  • Stays current. Demonstrates a passion for learning with reading, research, and networking
  • A strategic thinker who challenges the conventional, bringing solutions to the table
  • Is committed to coaching and inspiring goal-driven teams with a strong sense of urgency
  • Executes through thoughtful planning and budgeting
  • Uses sound judgement to negotiate critical win-wins
 

What WE are good at:

  • Working Hard. Playing Hard. Living Tenaciously
  • Making well-crafted, innovative, high-function products that Make The Workplace A Betterplace™
  • Being distinctively and disruptively creative from bow to stern
  • Endeavoring to be fair-minded, transparent and positive in all we say and do

 

Addendum

  • Daily support for existing Windows and Apple/Mac OS based desktop/laptop systems, network applications, Servers, and Mitel, MS Teams and Genesys Cloud Phone systems
  • Responsible for desktop hardware configuration and installs, documentation, user training, and other general helpdesk functions
  • Responsible for audio-visual technology
  • Respond to telephone calls, email, and walk-up requests for support and answer user questions on hardware/software applications
  • Triage user issues and requests
  • Identify, research and resolve IT problems
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments/staff
  • Identify reoccurring issues and proactively provide recommendations to improve efficiency, performance and reliability of IT systems
  • Proficient with, and able to support others in their use of, business collaboration tools such as the MS Office application suite and MS SharePoint Online
  • Review system logs to ensure antivirus and operating system patches and updates are properly applied and up to date
  • Effectively communicate technical information to non-technical users
  • Assists with the implementation and support of enterprise software applications
  • Performs periodic system maintenance functions as apparent or assigned
  • Ability to periodically lift and/or move objects weighing up to 50 lbs
  • Perform other duties as assigned related to the identified responsibilities

 

Interested in applying? Please fill out this application.